Screen Time protection
Confirm authorization in the app and Apple settings, then check that apps/categories are selected for the relevant protected mission. Look for overlapping pending missions or place rules. iOS can delay callbacks; check the app’s actual status rather than treating the website illustration as enforcement.
Pauses and urgent access
Use the existing breaks/emergency recovery controls. Focus or Deep may require confirmation or a wait for ordinary changes. Emergency recovery is distinct from completing a mission and grants no rewards. For essential access, device-level controls remain under Apple and the device owner.
Photo or timer confirmation
Follow the mission’s configured method. A timer-based mission still needs its final photo; elapsed time alone does not finish it. Check camera permission and capture a fresh valid photo. Native validation can reject stale or invalid photos. Do not send private proof photos to support unless a separate justified process has been agreed.
Purchases and restoration
Open Pro and Restore Purchases with the Apple ID used to buy. Check your connection and whether the transaction is pending. Cancelling renewal and expiry are different. If Pro still does not appear, keep the store receipt and write to help@doitfirst.app, without sending passwords or card numbers.
Widgets and Live Activities
Check device support and app settings, choose a widget and allow the relevant system feature. Outputs are snapshots and can lag. A widget tap navigates to the app; it does not complete a mission or bypass protection. Privacy mode can intentionally hide details.
Offline and website outages
Your local missions and native commitments do not need this website/webhook to run. Store operations and fresh subscription checks require network access. Cached Pro availability follows RevenueCat’s SDK policy. A server outage must not be treated as completion or deletion of an existing commitment.
Contacting support
Write to help@doitfirst.app. Include the app and iOS versions, what happened, when, and the steps to reproduce it, without sensitive data. We usually reply within two working days.